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  • Southwest Airlines - ATD Dallas February Chapter Meeting

Southwest Airlines - ATD Dallas February Chapter Meeting

  • 18 Feb 2020
  • 5:30 PM - 7:30 PM
  • Southwest Airlines: 2702 Love Field Drive, Dallas, TX 75235, HDQ Building
  • 0


  • For Non-Members who would like to attend
  • Non-member rate plus ATD Dallas Chapter membership.

Registration is closed

ATD Dallas February Chapter Meeting

Tuesday, February 18th, 2020


Those who have not registered in advance will not be admitted through security. Please register before 12pm, Monday February 17th to ensure that you are on the security list! IF YOU ARE NOT REGISTERED IN ADVANCE WITH SECURITY YOU WILL NOT BE PERMITTED INTO THE BUILDING!

Performance Management at Southwest Airlines is evolving from a traditional end of year performance appraisal model to a continuous feedback model. We set out to solve the business problems of evolving Employee expectations for continuous feedback, and an annual performance appraisal process which did not support the rapid pace of business changes. Evolving to a continuous feedback model with the emphasis on coaching is less about reviewing past performance and more about future oriented development. The model, empowers the Employee through development, fosters a coaching culture, and enables collaboration on individual priorities to support business objectives. Our new Performance Management model incorporates quarterly Check-in conversations which provide a balanced look at recent performance with a view towards upcoming priorities. Employees can connect their talent and past success to future work and development while allowing opportunities to make proactive adjustments.


Kerry Frost serves as a Sr. Business Consultant, Talent Development at Southwest Airlines in the People Department. Kerry’s focus is making sure that the more than 60,000 Employees in the Southwest family have the opportunity for growth and personal development through performance management.

Kerry has always been passionate about aviation and knew from a young age that she wanted to work in the airline industry. It was this passion that led her to attend Embry-Riddle Aeronautical University where she graduated with a degree in Aerospace Studies and earned her Private Pilot license. Kerry has worked for two airlines in her career, Southern Air Transport and Southwest Airlines. She has called Southwest Airlines home for 21 years. She joined in 1998 in the Network Planning Department, where she grew her career to Manager of Training. It was during that time when she discovered a passion for developing people and helping them be successful. After 11 years she made the leap to HR, as an HR Business Partner. While as an HR Business Partner she had the opportunity to learn many different areas of HR but always found her way back to talent development. She has spent the last six years researching, piloting and evolving Southwest performance management model to a continuous feedback model.

When not at Southwest, you can find Kerry at her second home—the ice rink – cheering, along with her husband, their six year old twins in their hockey and figure skating endeavors.

Lorelei Windeler serves Southwest Airlines as the Manager for Talent Development. Lorelei’s focus is ensuring Southwest Airlines’ talent practices continue to evolve to meet the needs of both the Employees and the business.

Lorelei joined Southwest Airlines as a Customer Service Agent in 1993. Within Southwest Airlines, she has held positions as a Ground Operations Supervisor, Customer Service Trainer, Manager over Leadership Development and a Manager of Human Resource Business Partners supporting multiple Departments. Currently Lorelei’s focus is in the Talent Management area. Lorelei and her Team continue to evolve performance management, succession planning, talent reviews, calibration and a coaching culture for Southwest Airlines. Lorelei holds a bachelor’s degree from Concordia University in Austin, Texas and a MBA from Texas Woman’s University in Denton, Texas.

Bonnie Endicott serves as Director, People at Southwest Airlines in the People Department. She and her Team focus on talent management for the 60,000+ Employees in the Southwest family. Her Team provides organizational development, talent management, succession planning and leadership development. Some of their favorite stories to tell are how they partner with Senior Leaders to support the success of a department from all aspects of HR.

Bonnie has been in HR, Training and Talent Development for 20+ years, joining Southwest Airlines in 2008. During her journey to Southwest, she has led training and HR-initiatives at DA Consulting Group, IBM and Capital One. Bonnie graduated with an International Business degree from Southwestern University and a MBA from Southern Methodist University. She also currently serves as President Elect for ATD Dallas. When she’s not obsessing about talent development, she’s a self-diagnosed geek, reading and hanging out with her husband and their Great Dane, Willow.


Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235
HDQ Building, Heart Rooms


5:30pm – Networking & Refreshments

6:00pm – Welcome & Announcements

6:15pm – Southwest’s New Approach to Performance Management

7:15pm – Wrap-up


Member registration: Free!

Non-Member Guest registration: $25


14070 Proton Rd. - Suite 100
Dallas, TX 75244

Email: info@tddallas.org

Phone: 972-233-9107 ex. 224

Fax: 972-490-4219

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