Payment Policy

1. Payment must be received, in full, prior to the event
   - If the booking is made 4 weeks or more from the event, full and cleared payment can be made upon invoice.
   - If booking is made less than 4 weeks from the event, full and cleared payment is due immediately.
2. If full and cleared payment has not been received prior to the event, you will be asked to make payment on the day of the event (access to the event may be refused).
3. You will receive a confirmation via email confirming your registration within 24 hours of receipt of payment.

Cancellation Policy

Full refunds are available prior to July 14, 2024. After this date, you may send an alternate to the event without additional charge. To request a cancellation or to make a change, please send an email to the Event Planner at swls@tddallas.org. Our cancellation policy has been put into place to assist with controlling costs associated with the venue, food, etc.

1. If a registrant is unable to attend an event for any reason, they may substitute, by arrangement with the registrar, someone else at no additional cost
   - All requests for substitution must be received via email no later than 2 weeks before the event (Tuesday, September 3, 2024) with the name, job title, company name, and contact email and/or phone number for both the registered and replacement delegates.
2. Where the registrant is unable to attend, and cannot transfer his/her place to another person, then the following refund arrangements apply:
   - Full Refund = End of Advance Pricing
   - 50% Refund = 4+ Weeks’ Notice (Before Event)
   - No Refund = Less Than 4 Weeks’ Notice
3. All refund requests must be made by the attendee or credit card holder. Refund requests must include the name of the attendee and/or transaction number. Refunds will be issued by check.
4. Credit card surcharges are not refundable.
5. We reserve the right to cancel an event due to low enrollment, inclement weather, or other circumstances which would make the event non-viable. If we cancel an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at a new, future date.
6. Send all refund/transfer requests to swls@tddallas.org.